Terms & Conditions - Roulo
Welcome to Roulo. These Terms & Conditions constitute a legally binding agreement between you ("the Player") and Roulo ("the Company," "we," "us," or "our"). By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these terms. Roulo is committed to providing a transparent, secure, and fair gaming environment. Our mission is to deliver world-class entertainment while upholding the highest standards of integrity, regulatory compliance, and player protection. This document outlines your rights and obligations, our operational standards, and the protocols we employ to ensure a safe experience for all users. Please read these terms carefully, as they govern your participation in all services provided by Roulo.
1. Licensing & Regulation
Roulo operates under the jurisdiction of the Curacao eGaming Authority, holding a valid master license to provide online gambling services. We strictly adhere to international regulatory standards, ensuring that our operations meet rigorous requirements for financial stability, player safety, and anti-money laundering (AML) protocols. Our platform is regularly audited by independent testing agencies to ensure compliance with global gaming standards.
2. Account Terms & KYC Procedures
To register an account, you must be at least 18 years of age or the legal age of majority in your jurisdiction. Roulo employs mandatory Know Your Customer (KYC) procedures to prevent fraud and underage gambling.
Verification Requirements
- Proof of Identity: A valid government-issued ID (Passport, Driver’s License, or National ID).
- Proof of Address: A utility bill or bank statement issued within the last three months.
- Financial Verification: Proof of ownership for payment methods used, such as card statements or e-wallet screenshots.
Failure to complete verification within 30 days of a request may result in account suspension and the forfeiture of winnings.
3. Privacy Policy & Cookie Usage
Roulo respects your privacy and is committed to protecting your personal data. We collect information necessary to provide our services, including registration details and transaction history.
Cookie Policy
We use cookies to enhance your user experience, track site performance, and provide personalized content. By using Roulo, you consent to our use of cookies, including:
- Essential Cookies: Necessary for site navigation and security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Used to monitor traffic patterns and improve site usability.
4. Responsible Gambling
Roulo is dedicated to promoting responsible gaming. We offer several tools to help you maintain control over your play:
- Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
- Reality Checks: Receive periodic notifications regarding your session duration.
- Self-Exclusion: You may request a temporary or permanent account closure if you feel your gambling is becoming a problem.
If you or someone you know is struggling with gambling addiction, please contact organizations such as Gamblers Anonymous or BeGambleAware.
5. RNG & Fairness
Fairness is the cornerstone of Roulo. All games on our platform utilize a certified Random Number Generator (RNG). This system ensures that every outcome is entirely random and unbiased. Our RNG is audited by third-party laboratories to verify that our software functions correctly and that no manipulation of game results occurs.
6. Affiliate Program
Roulo offers a comprehensive affiliate program for partners looking to promote our brand. We provide competitive commission structures, real-time tracking dashboards, and professional marketing materials. All affiliates must agree to our Affiliate Terms of Service, which prohibit spam, misleading advertising, and targeting minors.
7. Deposits, Withdrawals, and Bonuses
All financial transactions are processed using encrypted technology. Deposits are typically instantaneous, while withdrawals are subject to a processing time of 24-72 hours following KYC approval. Bonus funds are subject to specific wagering requirements as defined in the Bonus Terms section of our website. Players are responsible for ensuring that their bonus play complies with game-specific contribution percentages.
8. Support & Complaint Resolution
We strive to provide excellent support. If you encounter any issues, our team is available 24/7 via:
- Live Chat: Available directly on the website.
- Email: [email protected]
- Phone: +1-800-ROULO-HELP
For formal complaints, please contact our dispute resolution team at [email protected]. We aim to resolve all issues within 14 business days.
9. Legal Disclaimers
Roulo is not responsible for any technical failures, internet connection issues, or hardware malfunctions on the player's end. By playing, you acknowledge that you may lose money and that you participate at your own risk. Roulo reserves the right to modify these terms at any time, with notice provided to users via email or website updates.
Physical Address: Roulo Gaming Ltd., 123 Gaming Boulevard, Willemstad, Curacao.
Last Updated: June 11, 2026
