Contact - Roulo

Welcome to the Roulo Support and Information Hub. At Roulo, we are committed to providing a transparent, secure, and world-class gaming environment. This page serves as your comprehensive resource for understanding our operations, legal standing, and how to reach our dedicated support team. Whether you are inquiring about our licensing, seeking assistance with an account, or wishing to understand our internal policies, we prioritize clarity and accessibility. Our mission is to ensure every player enjoys a fair and responsible experience. We hold ourselves to the highest industry standards, ensuring that our platform remains a safe digital space for entertainment. Should you require personalized assistance, our support channels are monitored 24/7 by professionals dedicated to resolving your queries with efficiency and integrity.

About Us and Licensing

Roulo is a premier online gaming platform operated by Roulo Entertainment N.V., registered under the laws of Curacao. We are fully licensed and regulated by the Curacao Gaming Control Board (License No. 8048/JAZ). Our mission is to bridge the gap between cutting-edge technology and fair play. Our team consists of industry veterans, software engineers, and customer care specialists who believe that integrity is the cornerstone of online gaming.

Contact Information

We offer multiple channels to ensure you are never without support:

• Live Chat: Available 24/7 via the widget at the bottom right of your screen.
• Email Support: [email protected] (General queries), [email protected] (KYC/Verification).
• Telephone: +356 2778 1234 (Mon-Fri, 09:00 - 17:00 CET).
• Physical Address: Roulo Entertainment N.V., E-Commerce Park Vredenberg, Curacao.

Support & Complaint Resolution

Roulo prides itself on a professional escalation procedure. If you are unsatisfied with an initial resolution, you may request to escalate your ticket to our Support Manager. We aim to acknowledge all formal complaints within 48 hours and provide a resolution within 14 business days.

KYC and Account Verification

To comply with international Anti-Money Laundering (AML) regulations, Roulo requires all users to complete a Know Your Customer (KYC) verification process. This includes:

1. Proof of Identity: A clear copy of a government-issued ID (Passport, Driver’s License).
2. Proof of Address: A utility bill or bank statement issued within the last 3 months.
3. Payment Verification: Photos of the credit/debit card used, or screenshots of e-wallet profiles.

Note: Failure to provide these documents may result in temporary account suspension.

Privacy and Cookie Policy

We respect your privacy. Roulo collects data only to improve user experience and fulfill legal obligations. We utilize cookies to track site performance and personalize your session. You may opt-out of non-essential cookies via your browser settings, though this may impact site functionality. Your data is encrypted using SSL 128-bit technology and never sold to third parties.

Responsible Gambling

Gambling should be a form of entertainment, not a source of income. We provide several tools to keep your play in check:

• Deposit Limits: Set daily, weekly, or monthly caps on your spending.
• Reality Checks: Receive notifications regarding your session time.
• Self-Exclusion: Request a cooling-off period or permanent account closure.

If you feel your gambling is becoming problematic, please contact Gamblers Anonymous or BeGambleAware.

RNG and Fairness

All games on Roulo utilize a certified Random Number Generator (RNG). Our software undergoes quarterly audits by independent agencies (e.g., eCOGRA or iTech Labs) to ensure that outcomes are truly random and statistically fair. We maintain full transparency regarding our Return to Player (RTP) percentages, which are listed within each game's information tab.

FAQ - Frequently Asked Questions

How do I register an account?

Click the "Sign Up" button, fill in your details, and verify your email address. Ensure your information is accurate to avoid issues during the KYC process.

Are my deposits safe?

Yes. All deposits are held in segregated accounts, and transactions are processed through encrypted payment gateways.

How long do withdrawals take?

Once KYC is approved, most withdrawals are processed within 24-48 hours. The time taken for funds to reach your account depends on your chosen payment method.

Terms and Conditions

By accessing Roulo, you agree to our Terms and Conditions. You must be at least 18 years of age (or the legal age in your jurisdiction) to play. Bonus terms, wagering requirements, and game rules are binding upon acceptance of any promotional offer. We reserve the right to amend these terms at any time, with notice provided to all active users.

For further assistance, please contact our support team at [email protected].