About Us - Roulo

Welcome to Roulo, a premier destination for online gaming excellence. This page serves as a comprehensive resource detailing our corporate identity, operational standards, legal frameworks, and our unwavering commitment to player safety. At Roulo, we believe that transparency is the cornerstone of trust. Our platform is built upon a foundation of integrity, innovation, and a player-centric philosophy designed to provide a secure and exhilarating entertainment experience. Whether you are exploring our licensing credentials, reviewing our privacy standards, or seeking assistance through our support channels, this page provides the essential information required to navigate our services with complete confidence and peace of mind.

Company History and Mission

Established in 2022, Roulo was founded by a team of industry veterans dedicated to modernizing the digital casino landscape. Our mission is to provide a world-class gaming environment that balances high-stakes excitement with rigorous ethical standards. We value fairness, security, and the long-term well-being of our community above all else.

Licensing and Regulation

Roulo is operated by Roulo Entertainment N.V., a company incorporated under the laws of Curacao. We hold a valid gaming license issued by the Curacao Gaming Control Board (CGCB), license number 8048/JAZ. We strictly adhere to all regulatory requirements, ensuring that our operations remain fully compliant with international anti-money laundering (AML) and counter-terrorist financing (CTF) directives.

Know Your Customer (KYC) and Security

To ensure a secure environment, Roulo implements mandatory Know Your Customer (KYC) procedures. This process is essential for preventing fraud and verifying the identity of our players.

Required Documents: Valid government-issued ID (Passport/Driver’s License), proof of address (utility bill no older than 3 months), and proof of payment method ownership.
Verification Timeline: Standard verification is typically completed within 24 to 48 hours.
Security: All submitted documents are encrypted using 256-bit SSL technology and stored on secure, restricted-access servers.

Random Number Generator (RNG) and Fairness

Integrity is the heartbeat of Roulo. All games hosted on our platform utilize a certified Random Number Generator (RNG). Our software undergoes regular, independent audits by third-party testing agencies such as eCOGRA or iTech Labs to ensure that every spin, deal, and roll is completely random and unbiased. Players can be confident that the house edge is mathematically sound and consistent with industry standards.

Responsible Gambling

We are committed to promoting responsible gaming. We recognize that for some, gambling can become a problem. We offer several tools to assist you in maintaining control:

Deposit Limits: Set daily, weekly, or monthly financial caps.
Reality Checks: Receive periodic notifications regarding session duration.
Self-Exclusion: The ability to temporarily or permanently suspend your account access.

If you or someone you know is struggling with gambling addiction, we encourage you to contact Gamblers Anonymous or BeGambleAware for professional support.

Privacy Policy and Cookie Usage

Roulo respects your privacy. We collect data solely to provide, improve, and secure our services. Our Cookie Policy explains that we use session, persistent, and third-party cookies to enhance site navigation and personalize your experience. You may manage your cookie preferences through your browser settings at any time. We never sell your personal information to unauthorized third parties.

Affiliate Program

Join the Roulo Affiliate Program to partner with one of the fastest-growing brands in the industry. We offer competitive revenue share models, dedicated account managers, and a suite of high-converting marketing materials. Interested partners may register via our Affiliates Portal to review our standard terms of service and commission structures.

Frequently Asked Questions (FAQ)

How do I register an account?

Click the "Sign Up" button, fill in your details, and verify your email address. You must be 18+ to register.

What are the deposit/withdrawal methods?

We support various methods including Credit/Debit cards, E-wallets (Skrill, Neteller), and Cryptocurrency. Processing times for withdrawals typically range from instant to 3 business days.

What happens if a game freezes?

Our system automatically logs every transaction. If a game crashes, the server state is saved, and any winnings are credited to your balance upon reconnection.

Terms and Conditions

By using Roulo, you agree to our Terms and Conditions. These include rules regarding bonus wagering requirements, account maintenance, and prohibited activities. It is your responsibility to review these terms periodically to stay informed of any updates.

Contact Information

Our support team is available 24/7 to assist you. We pride ourselves on a response time of under 30 minutes for live chat inquiries.

Live Chat: Available via the widget in the bottom-right corner.
Email Support: [email protected]
Complaints: [email protected]
Physical Address: Roulo Entertainment N.V., Heelsumstraat 51, E-Commerce Park, Curacao.