Privacy Policy - Roulo

At Roulo, we believe that transparency is the cornerstone of trust. This Privacy Policy outlines how we collect, process, store, and protect your personal data when you interact with our platform. As a licensed online casino, Roulo is committed to upholding the highest standards of data protection in compliance with the General Data Protection Regulation (GDPR) and other applicable gaming jurisdictions. Your privacy is not just a legal requirement; it is a core value of our operation, ensuring that your gaming experience remains secure, private, and enjoyable. By using our services, you acknowledge the practices described in this document, which is designed to provide you with full clarity regarding your rights and our responsibilities.

1. Information We Collect

To provide you with a seamless gaming experience, we collect various types of information, categorized as follows:

Personal Identification Information: Name, date of birth, residential address, email address, and phone number.
Verification Documents: Copies of government-issued IDs, utility bills, and bank statements required for KYC (Know Your Customer) compliance.
Technical Data: IP address, device type, browser information, and login timestamps to ensure account security.
Gaming Activity: Records of your wagers, deposits, withdrawals, and bonus usage.

2. How We Use Your Data

We utilize the collected data for several critical business and legal purposes:

Account Management: Facilitating registration, processing transactions, and managing your user profile.
Legal Obligations: Fulfilling KYC, Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) requirements.
Security: Detecting and preventing fraudulent activities or unauthorized account access.
Personalization: Improving our service offerings and providing tailored promotional content, subject to your marketing preferences.

3. Data Protection and Security

Roulo employs industry-standard security measures, including 128-bit SSL encryption and robust firewalls, to protect your data from unauthorized access or disclosure. We restrict internal access to your personal information strictly to authorized personnel who require it to perform their professional duties.

4. Cookie Policy

Roulo uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to help us remember your preferences and analyze site traffic. You may manage your cookie settings through your browser, though disabling them may limit the functionality of certain site features.

5. Licensing, Regulation, and Responsible Gambling

Roulo operates under a gaming license issued by the Malta Gaming Authority (MGA). We are strictly regulated to ensure fair play, utilizing certified Random Number Generators (RNG) that are audited by independent third-party laboratories. We are deeply committed to Responsible Gambling. We provide tools including deposit limits, reality checks, and self-exclusion options. If you feel your gaming is becoming a problem, please contact our support team or visit organizations like Gamblers Anonymous or BeGambleAware.

6. Your Rights

Under applicable data protection laws, you have the right to:

Access the personal data we hold about you.
Request the correction of inaccurate or incomplete information.
Request the deletion of your data (subject to legal retention requirements).
Object to the processing of your data for marketing purposes.
Lodge a complaint with a supervisory authority.

7. Affiliate Program and Partnerships

Roulo offers a comprehensive affiliate program for partners. All affiliate marketing must adhere to our strict brand guidelines and responsible gambling advertising standards. Partnerships are governed by specific terms and commission structures outlined in our Affiliate Agreement, which is available upon registration via our dedicated affiliate portal.

8. Contact Us

If you have questions, concerns, or wish to exercise your data rights, our support team is available 24/7. We aim to resolve all inquiries within 48 hours.

Support Channels:

Live Chat: Available 24/7 via the Roulo website.
Email: [email protected]
Privacy-Specific Inquiries: [email protected]
Physical Address: Roulo Gaming Ltd, 12 Business Plaza, Valletta, Malta.

Last Updated: June 11, 2026. Roulo reserves the right to amend this Privacy Policy. Continued use of our site constitutes acceptance of these changes.