Responsible Gambling - Roulo

At Roulo, we believe that online gaming should be an entertaining and enjoyable experience. We are fully committed to providing a safe, secure, and responsible environment for all our players. This Responsible Gambling page outlines our dedication to promoting healthy gaming habits, preventing underage access, and providing the necessary tools and support for those who may need assistance. We recognize that for a small percentage of players, gambling may cease to be a form of entertainment and become a problem. Our mission is to empower our users with the information and controls required to maintain a balanced approach to their gameplay.

Our Commitment to Player Safety

Roulo operates under strict regulatory frameworks, and we view responsible gambling as a core component of our corporate social responsibility. We employ advanced monitoring systems to identify potentially harmful betting patterns and provide robust tools that allow players to manage their interaction with our platform effectively. Our staff is trained to recognize the signs of problem gambling and to provide immediate support or guidance to relevant resources.

Tools for Responsible Play

We provide a suite of account management tools designed to give you full control over your gambling activity. We encourage all players to utilize these features to ensure their experience remains positive:

• Deposit Limits: You may set daily, weekly, or monthly limits on the amount you can deposit into your account. These limits can be adjusted at any time through your account settings.
• Session Time Limits: Set a maximum duration for your gaming sessions to help manage your time effectively.
• Loss Limits: Restrict the amount of money you can lose over a specified period.
• Wagering Limits: Control the total amount you can wager within a set timeframe.
• Reality Checks: Receive periodic notifications during your gameplay that display how long you have been playing and your net winnings or losses for that session.

Self-Exclusion and Account Closure

If you feel that your gambling is becoming a concern, we offer a comprehensive self-exclusion program. This allows you to restrict your access to your Roulo account for a defined period or permanently.

• Temporary Cooling-off: A short-term break ranging from 24 hours to 30 days.
• Self-Exclusion: A longer-term restriction ranging from 6 months to 5 years, or indefinite exclusion. During this time, we will take all reasonable steps to prevent you from accessing your account or opening new ones.

To initiate a self-exclusion, please navigate to the "Responsible Gambling" section in your account dashboard or contact our support team directly. We strongly recommend that players who choose to self-exclude from Roulo also seek support from external organizations and consider installing blocking software to prevent access to other gambling sites.

Recognizing Problem Gambling

It is important to remain aware of your gambling habits. You may be at risk of developing a gambling problem if you:

• Spend more time or money than you intended.
• Borrow money or sell possessions to fund your gambling.
• Neglect family, work, or other responsibilities to play.
• Feel anxious, irritable, or depressed when not playing.
• Chase losses in an attempt to win back money.
• Hide your gambling activity from friends or family.

Protection of Minors

Roulo is strictly prohibited for individuals under the age of 18 (or the legal age of majority in their jurisdiction). We employ rigorous KYC (Know Your Customer) verification procedures to verify the age and identity of all our users. We advise parents and guardians to use filtering software to prevent minors from accessing gambling websites. If you believe a minor is using our site, please contact our support team immediately.

Support Organizations

If you or someone you know is struggling with a gambling problem, professional help is available. We encourage you to reach out to the following independent organizations:

• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• BeGambleAware: www.begambleaware.org
• Gambling Therapy: www.gamblingtherapy.org

Contacting Our Support Team

Our dedicated support team is available to assist you with any questions regarding responsible gambling, account limits, or self-exclusion. Your inquiries will be handled with the strictest confidentiality.

Support Channels

• Email: [email protected]
• Live Chat: Available 24/7 via the widget at the bottom right of your screen.
• Phone: +1-800-ROULO-HELP (Available 09:00 - 17:00 GMT)

Disclaimer: Gambling involves risk. Please play responsibly. Only wager money that you can afford to lose. If you feel you are losing control, please seek professional advice immediately.